Refund policy

Right of Withdrawal (14-Day Cooling-Off Period)

In accordance with EU consumer protection law, you have the right to withdraw from your contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods.

To exercise your right of withdrawal, you must notify us of your decision by an unequivocal statement via email at team@posteroom.eu before the 14-day period expires.

 

Return Shipping & Customer Obligations

  • Return Costs: You are responsible for paying the direct shipping costs for returning the item, unless otherwise agreed.

  • Return Deadline: You must send back the goods without undue delay and no later than 14 days from the day you communicated your withdrawal to us.

  • Liability in Transit: You are responsible for the safe transit of the goods until they are received at our return address. We strongly recommend using secure packaging and a tracked shipping service.

 

Item Condition & Value Deductions

You have the right to inspect and test the goods only to the extent necessary to establish their nature, characteristics, and functioning, just as you would in a physical store.

You are legally liable for any diminished value of the goods resulting from handling beyond this scope. If an item is returned used, damaged, soiled, or missing its original tags/protective packaging, we reserve the right to deduct an appropriate amount from your refund to cover the loss in value or refurbishment costs.

 

Exceptions to Withdrawal

The right of withdrawal does not apply to:

  • Custom-made, made-to-order, or clearly personalized items.

  • Sealed goods not suitable for return due to health or hygiene reasons, if unsealed after delivery.

  • Perishable goods or items liable to deteriorate rapidly.

 

Refunds & Right to Withhold Funds

If you withdraw from the contract, we will refund all payments received from you, including standard delivery costs (supplementary costs for express or premium shipping methods will not be refunded).

We reserve the right to withhold the refund until we have received the goods back or until you have supplied verifiable proof of return shipment, whichever occurs first. Approved refunds will be processed without undue delay to your original payment method within 14 days of receiving the return notification or the goods.

Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, contact us immediately at team@posteroom.eu with photos of the issue to process a statutory warranty claim (replacement, repair, or appropriate remedy).